Refund policy
Last updated: November 11, 2026
At calbmmiro, we want customers to be satisfied with purchases made through calbmmiro.shop. This policy explains how returns, replacements and refunds are handled.
30-Day Free Return Policy
You may request a return within 30 days of the date your order is delivered.
To be eligible, the product should:
- Be unused, unworn and in substantially its original condition;
- Include the original packaging, accessories and instructions;
- Show no damage caused after delivery;
- Be accompanied by the order number or other proof of purchase.
Please obtain return approval before sending a product. Packages returned without authorization may be delayed or refused.
How to Request a Return
Email katiaggyl357@outlook.com with:
- Your name and order number;
- The product you want to return;
- A short explanation of the reason;
- Photographs if the item is damaged, defective or incorrect.
If the request is accepted, we will provide the return address and shipping instructions.
Return Shipping Costs
Eligible returns include free return shipping. Depending on the customer’s location, we will provide either a prepaid return label or another approved return method.
Eligible returns are not subject to a restocking fee.
Damaged, Defective or Incorrect Orders
Please inspect your order soon after it arrives. If a product is damaged, defective, incomplete or different from what you ordered, contact us promptly.
We may request photographs of the product, packaging and shipping label. Once the issue is verified, we will offer an appropriate solution, such as:
- A replacement at no additional charge;
- A full or partial refund;
- Another remedy agreed upon with the customer.
Products That Cannot Normally Be Returned
Unless defective, incorrect or otherwise protected by applicable law, the following products may not be eligible for return:
- Personalized or made-to-order products;
- Perishable goods;
- Opened hygiene, cosmetic or personal-care products;
- Gift cards;
- Downloadable or digital products;
- Products clearly identified as final sale before checkout.
These exclusions do not override mandatory consumer rights.
Refund Procedure
We will inspect the returned product after it reaches the designated return location. We will then notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. After processing, the refund will normally appear in your account within 3–7 business days. Banks and payment providers may require additional processing time outside our control.
Exchanges
To request a replacement for a damaged, defective or incorrect product, contact us before returning it. For a different size, color or product, we may ask you to complete a return and place a new order.
Order Cancellations
If you need to cancel an order, email us as soon as possible. We cannot guarantee cancellation after fulfillment or shipment has begun. If cancellation is no longer possible, you may request an eligible return after delivery.
Shipping, Taxes and Duties
Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping.
Customers will not be required to pay undisclosed import duties, customs fees or delivery-related taxes. Where an eligible shipment generates such a charge, calbmmiro will be responsible for it, subject to reasonable supporting documentation.
Contact Us
calbmmiro
Operated by LALETUPU L LLC
1935 MARENGO AVE, SOUTH PASADENA, CA
Email: katiaggyl357@outlook.com
Website: calbmmiro.shop